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Easy Login Maintenance Option (ELMO)

ELMO cannot find me PDF Print E-mail
Questions or problems?
Call: 907-443-8421
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Anytime throughout this process!
No Answer? Call OIT in Fairbanks.
Call: 1-800-478-8226
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

There are several reasons why Easy Login Maintenance Option (ELMO) cannot find you. One of the reasons may be a confidential hold. Request to remove a confidential hold is a serious request of privacy by the student to the university, not to be taken lightly.

If you are are a rural student who absolutely cannot come in person to the university, then you may fax or mail a legible, enlarged copy of your valid government-issued ID or university ID along with a signed and dated note asking UA personel to discuss any available records with you. You will need to include your full name, student ID number and a telephone number where we can reach you. You will need the Request to withhold/release directory information form. You may fax this to Fairbanks (number on form) or to Northwest Campus at (907) 443-5602.

Last Updated on Wednesday, 22 June 2016 14:49
 
UA Online: Preferred Contact PDF Print E-mail
Questions or problems?
Call: 907-443-8421
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Anytime throughout this process!
No Answer? Call OIT in Fairbanks.
Call: 1-800-478-8226
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Note: This procedure is to change your contact email for the class waiting list.

Step One: Login into UA Online

Step Two: Go to Preferred Contact Page

  • Next, click on the Update Student Preferred E-mail Address (shown below)


    Step Three: Specify your preferred email

      You should now be able to specify what email you want to be contacted with.
    • The Current Preferred E-mail Address: is the current email that you will be notified.

    • Under Designate An E-Mail as Preferred you can use an email that is already on file OR you can type in a new preferred E-mail address (shown below).


  • Last Updated on Wednesday, 22 June 2016 14:50
     
    UA Mail: How do I foward email to my personal email? PDF Print E-mail
    Questions or problems?
    Call: 907-443-8421
    Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
    Anytime throughout this process!
    No Answer? Call OIT in Fairbanks.
    Call: 1-800-478-8226
    Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

    Step One: Login to your UA Mail

    Step Two: Go to Mail Settings Step Three: Add a Forwarding Address
    • Click the Forwarding and POP/IMAP tab under settings
    • Click Add a forwarding address (shown below) foward 2.jpg
      Click on the image to enlarge

    • In the pop up window, add your personal email (shown below). UA Mail will now send a confirmation email to your personal email.

      forward 3.jpg

    • Note: do not close out of your UA Mail. You will need to go back to it later.
    Step Four: Confirm Your Personal Email
    • Login to your personal Email
    • You should see a message from UA Mail
      • Subject: UA Forwarding Confirmation (#XXXXXXXX)
    • Click on the email and follow the instructions. The email asks you to confirm the forwarding request. Once you completed the forwarding request, you should see a confirmation success web page (shown below)

      forward x.jpg

    Step Five: Enable Forwarding

    • Go back to the Forwarding and POP/IMAP tab under Mail Settings in your UA Mail(hint: you already went here in step two and three)
    • Check Forward a copy of incoming mail to your personal email (shown below)

      foward 4.jpg

    • Click Save Changes
    • Your UA Mail should now forward to your desired email!
    Last Updated on Wednesday, 22 June 2016 14:53
     
    UA Mail: Is this message a scam? PDF Print E-mail
    Questions or problems?
    Call: 907-443-8421
    Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
    Anytime throughout this process!
    No Answer? Call OIT in Fairbanks.
    Call: 1-800-478-8226
    Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

    Does the email ask you for your ID / password?

    • If so, then the email is probably a scam.
    • The University with never ask for your username and password verification in an email.
    • If you think your have an email that is a scam, please report it as phishing.
    • Phishing is an attempt to acquire sensitive user information, e.g. usernames and passwords.

    If you feel your security has been compromised:

    Report the email as phishing

    • On the suspicious email, click on the drop down arrow on the upper right hand side and select Report phishing (shown below)

    phishing (1).jpg

    Examples of previous phishing emails

    phishing example (1).jpg

    Last Updated on Wednesday, 22 June 2016 14:52
     
    UA Online: How do I view my transcript? PDF Print E-mail
    Questions or problems?
    Call: 907-443-8421
    Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
    Anytime throughout this process!
    No Answer? Call OIT in Fairbanks.
    Call: 1-800-478-8226
    Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

    Note: This procedure is to view your unofficial transcript. To obtain a copy of your official transcript, please call Carrie Cockerham at (907) 443-8403 for more details.

    Step One: Login into UA Online

    Step Two: Go to your student records

    Step Three: View your Academic Transcript (unofficial)

    Last Updated on Wednesday, 22 June 2016 14:52
     
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